Terms of service
GENERAL TERMS AND CONDITIONS (GTC)
Classiq Vintage
Simple Partnership
Partners:
Jan Schlup
Nevio Trösch
Sagiweg 8
3204 Rosshäusern
Switzerland
Email: classiq-vintage@outlook.com
1. SCOPE
These General Terms and Conditions (GTC) apply to all orders placed through the Classiq Vintage online shop.
By completing an order, the customer accepts the General Terms and Conditions applicable at the time of the order.
The offer of Classiq Vintage is currently directed exclusively at customers with a delivery address in Switzerland.
2. PRODUCTS AND VINTAGE ITEMS
Classiq Vintage sells carefully selected vintage and secondhand clothing and accessories.
As these are predominantly pre-owned items, they may show signs of age and use. Such signs of wear do not constitute a defect if they are visible or described in the product description, product images or the stated condition rating.
We make every effort to describe each item as accurately and transparently as possible. Known relevant signs of wear or defects are, where possible, stated in the product description and/or shown in the product images.
The measurements stated for a product are taken manually by us. Minor measurement deviations may therefore occur.
The display of colours may vary slightly from the actual product depending on the screen and device settings.
Many of our vintage items are unique pieces. Therefore, once an item has been sold, it may not be possible to offer or replace it again.
3. CONCLUSION OF CONTRACT
The presentation of products in the online shop serves to display our range of products.
By completing the ordering process, the customer places a binding order.
After the order has been successfully placed, an order confirmation will be sent to the email address provided.
Classiq Vintage reserves the right to reject or cancel an order in justified cases, for example if an item is unavailable due to an inventory error or if there are obviously incorrect price indications.
Any payments already made will be refunded in such a case.
4. PRICES AND PAYMENT
All prices are stated in Swiss francs (CHF).
The price displayed in the online shop at the time of the order is decisive.
Where required by law, the prices stated in the online shop include the applicable statutory charges. Any additional shipping costs are displayed before the order is completed.
The payment methods available at checkout are provided by Shopify or the respective integrated payment providers.
Payment is generally due upon completion of the order.
5. SHIPPING AND DELIVERY
Classiq Vintage currently delivers exclusively within Switzerland.
Shipping costs are CHF 7.– per order.
Shipping is free for orders with a value of CHF 100.– or more.
The applicable shipping costs are displayed at checkout before the order is completed.
The estimated delivery time is indicated in the online shop or during the ordering process. Delivery times are generally estimates.
In the event of exceptional delays, we will inform the affected customer where possible.
To the extent permitted by law, we cannot accept liability for delays beyond our control, in particular delays caused by the shipping provider or extraordinary events.
6. VOLUNTARY RIGHT OF RETURN
Classiq Vintage voluntarily grants a right of return of 14 days from receipt of the order.
A return must be registered within this period by email at:
When registering the return, the order number and the item to be returned must be provided. The customer will then receive the necessary information for returning the item.
For a voluntary return, the customer bears the costs and risk of return shipping. We therefore recommend using a shipping method with tracking.
A voluntary return is only possible if:
- the item is unworn and unwashed,
- the item is in the condition in which it was delivered,
- any existing tags have not been removed,
- no new odours, stains or damage have occurred.
Signs of wear already disclosed before purchase in the product description, condition rating or product images are not considered defects identified after purchase.
Upon receipt, the return will be inspected by Classiq Vintage.
7. STORE CREDIT FOR VOLUNTARY RETURNS
For a proper voluntary return in accordance with Section 6, the value of the item will not be refunded to the original payment method.
Instead, after successful inspection, the customer will receive store credit equal to the value of the returned item.
The store credit will be credited to the corresponding customer account at Classiq Vintage and can be used for future purchases.
Store credit issued as part of a voluntary return is valid for an unlimited period of time.
Shipping costs originally paid will not be refunded as store credit in the case of a voluntary return.
These provisions regarding the voluntary right of return do not apply to legitimate claims resulting from an incorrectly delivered item or a defect that was not disclosed or identifiable before purchase.
8. DEFECTS AND INCORRECT DELIVERIES
If an incorrect item is delivered or an item has a relevant defect that was neither disclosed nor identifiable in the product description, condition rating or product images, please contact us at:
The customer should describe the identified defect as precisely as possible and, where possible, document it with photographs.
Legitimate claims concerning defective goods are handled separately from our voluntary right of return.
The statutory rights of customers in relation to defective goods remain reserved.
When assessing a defect, it will be taken into account that vintage and secondhand items may be pre-owned goods and that the condition declared at the time of purchase forms part of the product description.
9. STORE CREDIT AND GIFT CARDS
Store credit issued by Classiq Vintage can be used in the online shop in accordance with the available Shopify functions.
Store credit from voluntary returns in accordance with Section 7 is valid for an unlimited period of time.
Store credit generally cannot be paid out in cash unless there is a legal obligation to make such a payment.
Additional conditions may apply to separately offered gift cards and will be stated when the respective gift card is purchased.
10. PRODUCT AVAILABILITY
Vintage items in particular are often unique pieces.
Despite careful inventory management, in exceptional cases an ordered item may no longer be available.
In this case, we will inform the affected customer and refund any payments already made for the unavailable item via the original payment method.
11. LIABILITY
Classiq Vintage is liable in accordance with the applicable statutory provisions.
To the extent permitted by law, liability is excluded for damage resulting from improper use of the products or circumstances beyond the control of Classiq Vintage.
Mandatory statutory liability provisions remain reserved.
12. DATA PROTECTION
Personal data is processed in accordance with our current Privacy Policy.
We use Shopify for the technical operation of our online shop. When using the online shop, personal data may therefore be processed by Shopify and other service providers required for processing the order.
Further information can be found in our Privacy Policy.
13. CHANGES TO THESE GENERAL TERMS AND CONDITIONS
Classiq Vintage reserves the right to amend these General Terms and Conditions as required.
The version of the General Terms and Conditions valid at the time the contract was concluded generally applies to an order.
14. APPLICABLE LAW AND JURISDICTION
Swiss law applies.
For consumer contracts, the places of jurisdiction provided for by law apply. In particular, mandatory places of jurisdiction at the consumer's place of residence remain reserved.
15. CONTACT
For questions regarding these General Terms and Conditions or an order, Classiq Vintage can be contacted at the following address:
Classiq Vintage
Sagiweg 8
3204 Rosshäusern
Switzerland
Email:
classiq-vintage@outlook.com
Last updated: July 2026
