Are our products original?

Yes, all our items are originals and are carefully checked by us.

Where do you ship from?

We ship from Bern (Switzerland).

How do returns and exchanges work?

Does your item not fit? No problem. You can return your item to us within 14 days of receipt.

First, notify us of your return by email at classiq-vintage@outlook.com. Please include your order number and the item you wish to return. We’ll then send you all the information you need for the return.

The customer is responsible for return shipping costs. Once we’ve received and successfully inspected the return, you’ll receive the value of the item as store credit via email. Refunds to the original payment method are not available for voluntary returns.
The store credit has no expiration date.

Requirements for a return:

• The return must be requested within 14 days of receipt.
  
• The item must be unworn, unwashed, and in the same condition as when delivered.
  
• Any existing tags must not have been removed.
  
• The item must not have any new odors, stains, or damage.
  
• Signs of use already visible in the product description or product images are not considered a defect discovered after the fact.
  

What to do if items are incorrect, defective, or damaged?

If your order contains an incorrect, incomplete, or damaged item, please contact us immediately. Please send us clear photos of the item as well as any included materials from the package. We will work to resolve the issue as quickly as possible.