Refund policy
RETURN AND EXCHANGE
Does your Piece not fit? No problem. At Classiq Vintage, you can return your item within 14 days after receiving it.
HOW THE RETURN WORKS
Register your return within 14 days after receiving it by email at:
Provide your order number and the item you would like to return. Afterwards, you will receive the information for the return from us.
You are responsible for the return shipping costs. We recommend a shipping method with tracking.
REQUIREMENTS FOR A RETURN
A return is possible if:
• the item is unworn and unwashed
• the item is in the condition in which it was delivered
• existing tags have not been removed
• no new odours, stains or damage have occurred
Signs of wear already indicated before purchase in the product description, condition rating or product images are not considered a defect identified afterwards.
STORE CREDIT
After receiving the returned item, we will inspect it.
If the return conditions are met, you will receive the value of the item as Store Credit for your next purchase at Classiq Vintage.
The Store Credit is valid for an unlimited period of time.
For a voluntary return, the value of the item will not be refunded to the original payment method. Shipping costs already paid will also not be refunded.
INCORRECT OR DEFECTIVE ITEMS
Have you received the wrong item or does your Piece have a relevant defect that was not stated or visible before purchase?
Please contact us at classiq-vintage@outlook.com and, if possible, send us pictures of the defect.
We handle such cases separately from our voluntary right of return. Your statutory rights regarding defective goods remain reserved.
CONTACT
Email: classiq-vintage@outlook.com
Instagram: @classiq.vintage
